Terms of Services

Terms & Conditions

The Services offered by Right Security & Retail Skills Limited (as defined below) can only be used by Customers who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance. Customers undertake to fulfil the obligations contained within these terms and conditions. The agreement between Customers and Right Security & Retail Skills Limited comes into force as soon as Right Security & Retail Skills Limited provides written confirmation of a booking to Customers by email.

Customers should save and/or print a copy of these terms and conditions for future reference when making a booking.

Definitions and scope


The following definitions have the same meaning whether they are singular or plural.

'Customer' means a customer who reserves and/or books one or more Services offered on the Website.

'Events' means the offering of bookings to training events.

'Get Licensed' means Right Security & Retail Skills Limited

‘RSRSL’ means Right Security & Retail Skills Limited, whose registered office is at 170, Church Road, Mitcham, Surrey, CR4 3BW.

'General Terms and Conditions' means these general terms and conditions for booking and use, as amended from time to time.

'Rules and Restrictions' means the terms and conditions applicable to the Suppliers (Training Providers) with whom the Customer has concluded the contract at the time of booking the course, not with Get Licensed.Click here to read the Service Agreement carefully.

'Service' means a service offered on the Website, such as the booking of training services and assessment services with approved training providers.

'Supplier' means a supplier of Services, such as a trainer, tutor or training provider/centre.

'Website' means the www.get-licensed.co.uk website.


These General Terms and Conditions apply to offering and providing of the Services by Right Security & Retail Skills Limited, RSRSL operates the Website which acts as an interface between the Customer and the various Training providers.

These General Terms and Conditions are subject to the Suppliers' Rules and Restrictions which are made available to the Customer and which the Customer also accepts at the moment that a booking is actually placed. It is the Customer's responsibility to familiarise himself/herself with the Suppliers' Rules and Restrictions.

The General Terms and Conditions can be changed by Right Security & Retail Skills Limited at any time without prior notice, although such changes will not apply to bookings that have already been accepted by Right Security & Retail Skills Limited on behalf of the Supplier(s) concerned. It is therefore essential that the Customer reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.

Booking via the Website

The Customer's legal authority

The Website helps the Customer to find training products and to make the necessary reservations, and acts as an interface in the transactions involved with the Suppliers. The Customer must be at least 18 years old, be legally authorised to enter into contractual obligations, have the requisite consent or authority to act for or on behalf of any persons included in a booking and must use the Website in accordance with these General Terms and Conditions and the Website Terms of Use.

The Customer is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her user name and password. The Customer guarantees that the information entered by him / her on the Website in relation to him / her is accurate.

Any use of the Website that is fraudulent or is in conflict with these General Terms and Conditions shall be reason for refusing the Customer access to the Services offered by Right Security & Retail Skills Limited and the Suppliers or to the other functionalities of the Website.

Classroom & Private Training

Training contract terms

In these Terms, "we" means Right Security & Retails Skills Limited and "you" means the person or business that purchases delegate places on classroom courses at the training providers premises and/or private courses on your premises, as set out in the invoice. Get Licensed does not provide the courses, Training Provider does, so your contract is with them, not with Get Licensed. We just process the payment for a fee from the learning provider. We (the booking platform) take no responsibility for the standards of training supplied by its recommended training providers who are approved by UK Awarding Organisations. Any issues regarding the standard of training should be forwarded to the relevant training provider not to Right Security & Retail Skills Limited who act as the referral organisation not the training supplier. Your training providers details are available on the website and will be provided to you upon booking of your course via email and SMS message.

1. Admission

1.1 In order to secure your course you must pay Right Security & Retail Skills Limited or the training provider appropriate costs in full, or subject to agreement, in part, with the remainder due before the course start date.

1.2 Customers may apply for a place on the course with our training providers via the website interface and pay premium price on the day of training course to the training provider. However a reservation without payment is not a confirmation of enrolment. Customers will be allowed to join the training depending on the size of the class room available, if the class room is full, customers maybe asked to attend the following course.

1.3 Where a training course is offered at a discount from our list price, the discounted price offered is subject to payment with booking and availability of places.

1.4 Payment can be made by Visa, MasterCard, cheque or bank transfer. Bank details are available upon request.

1.5 Right Security & Retail Skills Limited reserves the right to change prices without notice.

1.6 Training providers adheres to the SIA requirement that candidates must communicate effectively in English, to comply with this regulation the trainer will assess your level of your English before the start of the course, if this requirement is not met you will not be allowed to attend the course.

2. Refunds/Cancellations/Rescheduling

2.1 If an individual customer is unable to attend on the scheduled course date reserved, the customer should notify Right Security & Retail Skills Limited or the Training Provider at least 3 business days in advance. If they do so, we will agree and reschedule the course date with the customer for any course date in the next 6 months, subject to availability.

2.2 If a customer fails to notify us or the training provider in advance of inability to attend on the course date reserved 3 business days before the course start date, then a rescheduling fee will apply.

Rescheduling charges are as follows:

2.3a For requests received 5 business days or more in advance of the scheduled date of the course, a charge of £50 is payable for rescheduling.

2.3b For notification given less than 2 business days inclusive before the course date, a charge of £90 per course will be charged to reschedule.

2.3c If a course is rescheduled due to insufficient identification documents a fee of £90 will be charged.

2.3d If you fail to notify of non-attendance, a new course will have to be booked and full payment will be due.

2.4 In the event of non-attendance where payment has been received, there shall be no refund and in the event of non-attendance where the fee has not been received, the fee will remain due and payable.

2.5 Right Security & Retail Skills Limited complies with the law and operates the following refund policy in respect of the cancellation of individual course bookings.

Course cancelled by the customer - no refund will be due

2.6 We operate a "no refunds" and "no cancellation" policy for our discounted courses offered on the day.

2.7 If a course is run exclusively for a corporate customer - at our training providers premises, on a customer site or any other alternative venue - the same refund terms apply in the event of cancellation, but an alternative course date can be arranged by agreement.

3. If the training provider changes your course

3.1. In the unlikely event it becomes necessary to change your course, in total or in part, we will inform you as soon as is reasonably possible of any necessary changes. You shall have the choice of:

3.1.1. Accepting the changed arrangements;

3.1.2. Or purchasing another course from us (and paying or receiving a refund in respect of any differences);

3.1.3. Or cancelling your course and receiving a full refund of all payments made.

4. Delay or failure to perform on our part

4.1. We shall not be liable to you if we are prevented or delayed in the performing of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation):

4.1.1. An act of God, explosion, flood, fire or accident;

4.1.2. War or civil disturbance;

4.1.3. Strike, industrial action or stoppages of work;

4.1.4. Any form of government intervention;

4.1.5. A third party act or omission;

4.1.6. Failure by you to give us a correct delivery address or notify us of any change of address.

5. Our liability to you

5.1. We shall ensure that all services you order from us are in accordance with these terms and conditions and shall be performed by us with all reasonable skill, care and utmost professionalism.

5.2. Where an element of your service is not provided as stated in the course instructions you must notify the training provider and follow their complaints procedure. If the service is not delivered in accordance with the course content, objectives and guidelines you shall be entitled to:

5.2.1. A full refund of the cost of your purchase (or, where appropriate, the relevant section of it) less any fees charged for changes requested by you;

5.2.2. Or a free course to the equivalent value of the services complained of, where such dates are agreed in writing by us.

5.3. We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for:

5.3.1. Any losses which are not foreseeable by both you and us when the Contract is formed arising in connection with the supply of the services or their use by you;

5.3.2. Any losses which are not caused by any breach by us; business or trade losses.

5.4 Our entire liability in connection with marketing services will not exceed the purchase price of the services booked less any amendment charges paid to us.

5.5. Except in relation to death or personal injury caused by our negligence our liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

6. Behaviour

6.1 If your behaviour is deemed to be unacceptable or causes damage your course may be terminated and you may be asked to leave the premises. Your application form and contact details will be retained pending further enquiry.

6.2 No whole or part refunds will be made under these circumstances.

7. Results

7.1 Exam papers are marked by the training provider's awarding body, and results are made available in 14 working days of sitting the exam, there may be a further delay in exam results by the awarding body. The results are provided by the training provider and can also be checked on our website.

7.2 Right Security & Retail Skills Limited will not be liable for any kind of loss in case of a delay in result by the training provider or their nominated awarding organisation.

8. Examination Re-sit

8.1 In the unlikely event of failing the exam or any part of the exam, candidates may be allowed to retake the exam, your training provider will provide you with the details.

8.2 Customers must contact the training provider to arrange a re-sit, if you would like to call our bookings line we may be able to arrange re-sit date, candidates cannot be allowed to appear on the exam day without prior arrangement.

8.3 Your training provider will offer the best available date and location for re-sit.

8.4 Exam Fee of £40 will be payable.

9. Pass Plus Package

9.1 The Pass Plus Package is available for a small fee of £25

9.2 Pass Plus allows Customers up to 10course rescheduling and re-sits

10. Your information

10.1 We shall only store and use the information you supply to us or which is supplied to us for the purposes of carrying out our contract with you. We share the data you provide us with your chosen training provider to facilitate the booking process and the publication of examination results. Your data will not be shared with any other third parties. You agree that we may select and publish your feedback about the training provider on our website.

10.2 We may contact you from time to time to inform you of relevant services and offers which may be of interest to you. If you do not wish to receive such information, please let us know by emailing us at info@get-licensed.co.uk or telephoning us 0207 078 7259; or writing to us at the address noted above. You may also unsubscribe from our mailing list by clicking the unsubscribe link at the bottom of the email.

11. Restrictions of use of website

11.1 If you are under 18, please get a parent's or guardian's permission before taking part in any booking.

12. Governing Law and jurisdiction

12.1 The contract is subject to English law and are exclusive jurisdiction of the England

13. Information

13.1 Right Security & Retail Skills Limited does not represent or warrant that the information on this website will be accurate, reliable, complete or current. Get Licensed advises you to verify the accuracy of any information on the website before relying on it.

14. Amendments to the Terms

14.1 We reserve the right to amend these Terms from time to time. When we make a change we will update this page of the Website. If we do so, the updated version will be effective as soon as it is uploaded on to this Website. The date of the last revision to these Terms is provided at the end of the Terms. We recommend that you visit this page each time you visit the Website to ensure that you are aware of and are complying with any changes that we have made to these Terms. If you continue to use the Website you will be deemed to have accepted those changes from the point at which these changes come into effect.

15. Quality of the services

15.1 We will use reasonable skill and care in providing the services to you. We will do so according to content set out in the agreement. We do not make any commitment to you that the content of the services will meet any specific requirements that you have (except to the extent that your requirements match the course description which is given in more detail on the Website). We expect you to take reasonable care to make sure that the course you have chosen will meet your needs.

15.2 We do not make any commitment to you that you will obtain any particular result from your receipt of the services. We do not make any commitment to you that you will obtain any particular qualification from your receipt of the services (unless stated otherwise in the course description on the Website subject to your successful achievement of that qualification). Refer to the training provider Service Agreement.

15.3 All representations, warranties and/or terms and/or commitments not expressly set out in these Terms (whether implied by law, conduct, and statute or otherwise) are hereby excluded to the maximum extent permissible at law.

16. External Links

16.1 We are not responsible for the contents or reliability of any other websites to which we provide a link and do not necessarily endorse the views expressed within them.

17. General

17.1 Subject to the terms of any agreement we conclude with you if you enrol on a course with the training provider, we reserve the right to withdraw all or part of the Website at any time.

17.2 These Terms constitute the entire agreement between us in relation to the provision by us to you of the Services, and they replace and supersede any prior arrangements between us in relation to the Services.

17.3 You acknowledge that you are not relying on any statement made by us or any of our representatives with regard to the Services other than those expressly set out in these Terms. Nothing in this Paragraph shall exclude or restrict our liability for fraud or fraudulent misrepresentation.

17.4 The agreement between us which is comprised of these Terms and the terms is not intended to be for the benefit of any third party, and shall not be exercisable by any other person under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

17.5 The continued use of the Website following any changes to the Terms will mean that you accept such changes.

17.6 These Terms apply to all contracts for the provision of training services to you to the exclusion of any other Terms specified by you or any of our previous Terms.

17.7 Our failure at any time or for any period to enforce any one or more of these Terms shall not be a waiver of them or a waiver of our right to enforce such Terms in the future.

17.8 Each of the above and below Terms shall be read and construed independently of each other so that if one or more is held to be invalid for any reason whatsoever, then the remaining Terms shall be valid. Further, if any Term is found to be void, but would be valid if some part of it were deleted, then such Term shall apply with such modification as may be necessary to make it valid and effective.

17.9 We shall not be responsible for any failure to perform our obligations due to circumstances beyond our control.

18. Cookies

18.1 We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Right Security & Retail Skills Limited website. However, if you would like to, you can change your cookie settings at any time.

Last Reviewed :July 2014